Malaysian Export Academy

5 Star rated Training Provider

(under the HRDF’s Star Rating Programme)

(An ISO 9001:2008 and ISO 10002:2014 Certified Training Provider)



(Departmental and Individual)

25 & 26 October 2017, Wed & Thurs, 9.00 am 5.00 pm, Holiday Inn Glenmarie, Shah Alam

Certificate of attendance awarded for those who complete the course


Performance of organization and its people is the key concern of all organizations and one of the best ways to achieve performance is to manage it. Managing performance requires a systematic approach. Key Performance Indicator (KPI) is a very important management tool for managing performance as they contain details of plans, strategies, expected outputs and tasks assignments to groups and even individual employees. It is important that the KPIs are understood, formulated and implemented in such a manner that the organization achieves its overall goals.

Forward thinking organizations looks at values-based, vision-driven, mission oriented and participative work environment makes every effort to ensure that the performance is monitored effectively and will be a positive experience for the person being evaluated and will result in a commitment for continuous performance improvement.


At the end of the course participants shall be able to:

§ Distinguish between activities and KPI

§ Inculcate in the staff a sense of commitment to the organization’s Key Performance Indicators

§ Understand and write KPI in a professional manner

§ Encourage Team Members to share responsibility to improve organization performance and help meet business objectives

§ Use the techniques of writing goals statements based on S.M.A.R.T Principle

§ Understand their inherent role as supervisors and managers and their responsibility to understand company’s direction and set departmental goals


Module 1: Key Performance Indicators (KPI)

· What are KPIs?

· Purpose of KPIs

· Types of KPIs

Module 2: Define Directions & Objectives

· Company Vision/Business Directions/ Strategy

· Departmental Function

· Individual Job Scope

Module 3: Establishing Key Result Areas (KRA)

· Departmental / Individual Key Result Area

· Select Priority Key Result Area

Module 4 : Crafting Key Performance Indicators (KPIs)

· 4 Principles in crafting KPI statements

· S.M.A.R.T Principle application

· Develop Departmental /Individual KPI aligned to Organisational Objectives

Module 5 : Performance Plan & Measures

· Developing Performance Plan for Goals/ Standards

Module 6 : Critical Success Factors

· Why manage Performance?

· Determine Employees Expectation

· Gaining staff commitment & Buy in

· Communication Strategy


Head of Department, Managers, Supervisors, Team Leaders and all who are responsible for setting Goals/KPIs for themselves or others.


An interactive and practical approach incorporating group discussions/exercises, presentations and brainstorming sessions.


Vanaja Sangarajoo

– LLB (HONS) – University Of London.

– MBA (INTERNATIONAL MANAGEMENT) –Asia Pacific International Institute New Zealand.


– CERTIFICATION IN TRAINING (TTT/2776) – Pembangunan Sumber Manusia Berhad

Vanaja has over 18 years of working experience in various industries ranging from Education, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Human Resource Development, Head of Organisation Development and also as a Lecturer.

Some of the portfolios that she has undertaken during her tenure in the various organisations includes :- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting, analyzing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

Her area of expertise is to train & develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.


Early bird discount of RM1,272 per person for 2 days – Register by 18 October 2017

Normal fees: RM1,484 per person for 2 days

– SBL claimable (Inclusive of lunch, tea breaks, notes and consultation and GST 6 %)

*Group discount of 10% available (for 3 or more participants from the same company)

For registration & more info, please contact us at

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